Frequently Asked Questions
Find answers to the most commonly asked questions here
01 Why PROSSUPPORT?
PROSSUPPORT is responsible, reliable and resourceful.
02 How can I benefit from PROSSUPPORT?
We are able to provide consistent manpower support, commendable workers’ attendance and committed performance.
03 How do I place an order?
You need to issue us an appointment letter and a letter of confirmation of your order.
04 What is the minimum order?
A minimum order as low as two (2) is acceptable.
05 How long will it take for the workers to arrive?
It will take approximately 60 to 90 days for the workers to arrive in Malaysia from the day you issue us an appointment letter.
06 Can I request for replacement should there be any dissatisfaction with workers’ performance?
Exhaustive group or personal counselling session/s will be conducted with worker/s on work-related issues and thereafter, if no further improvement, replacement will be in place.
07 What is the procedure if replacement is decided?
An approximately 90 days waiting period is expected before new worker/replacement arrives.
08 Will I face any problem if the authorities conduct spot checks?
The answer is “NO” as we import workers legally and in accordance with the Immigration and Home Ministry guidelines. Therefore, all workers will have their legal documents permitting them to work in Malaysia as approved by the relevant authorities.
09 Who shall be the responsible party on behalf of the welfare of the workers?
PROSSUPPORT will be responsible for the workers’ welfare and benefits.